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Delivery Policy


At A-Kem, we are committed to providing efficient and timely delivery services for your convenience.

Dispatch Time:

  • We strive to dispatch your goods on the same day for orders placed before 1:00 pm.

Delivery Times:

  • Northern Ireland to Northern Ireland: Deliveries within Northern Ireland are typically delivered the next day.

  • Mainland England, Scotland, and Wales: For these regions, we utilize the Parcelforce 48 tracked and signed for service.

Order Placement After 1:00 pm:

  • Orders placed after 1:00 pm will be processed on the following working day. This will add one working day to the shipping service.

  • Orders placed after 1:00 pm on a Friday will be shipped on the next working day, which is typically the following Monday. Please note that this excludes bank holidays, in which case shipping will occur on the next working day.

  • For orders placed on non-working days such as Saturday or Sunday, please add one working day to your shipping date.

  • All parcels are shipped with express carriers that offer guaranteed next working day delivery.

European / International Shipping:

  • We offer international shipping to select countries through our carrier, Fedex. The shipping cost is calculated based on the weight of your order during checkout. Please note that unless specified, the shipping rate does not cover import taxes, charges, duties, or clearance costs. A-Kem will not be responsible for these additional charges.

Bulk Shipping:

  • For bulk shipping needs, we utilize pallet and freight forwarders. The cost of delivery for bulk orders will be invoiced separately. We also offer an "ex works" collection option if you prefer to use your own carrier.

We are dedicated to ensuring that your products reach you in a timely and efficient manner, whether it's within the UK or for international shipments. If you have any questions or need further assistance, please feel free to reach out to our customer service team.

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